The Connection, Inc Blog

The Connection, Inc has been serving the New Jersey area since 1992, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Simpler Business Technology is Often Better Business Technology

Simpler Business Technology is Often Better Business Technology

While there are some aspects of business technology that are quite simple, there are other parts that are complicated and difficult to understand, even for experienced users. In this month’s newsletter, we want to go over how you can keep the complexity of your IT to a minimum so that you have as few headaches as possible.

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Who Handles the IT at Your Company? Are They Doing These Critical Tasks?

Who Handles the IT at Your Company? Are They Doing These Critical Tasks?

Depending on the size and complexity of your organization, managing technology can easily become a full-time job. If you are only calling a technician when you are dealing with a computer issue, then you might be sitting on a ticking time bomb. Whether you have internal staff responsible for managing your IT, or you rely on a third-party, you’ll want to make sure the following tasks are getting done.

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What Should be Expected from a CIO in the Coming Years?

What Should be Expected from a CIO in the Coming Years?

With technology playing such a massive role in modern business processes, having someone in the higher ranks to oversee it is a huge advantage. This is the role of the Chief Information Officer—the CIO—which makes them an integral part of the modern C-suite.

So, what kind of thing does the CIO (or your business’ equivalent of it) need to know and consider in order to fulfill their role? 

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You Need Cost-Effective and Reliable Ways to Manage Your Technology

You Need Cost-Effective and Reliable Ways to Manage Your Technology

It’s safe to say that businesses have had a difficult time lately. In addition to the issues caused by the COVID-19 pandemic, companies have also had to deal with supply chain issues and other challenges related to their data. How does your company manage its mission-critical technology solutions?

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5 Reasons Why You Need Managed IT

5 Reasons Why You Need Managed IT

When it comes to your technology, you can never be too careful. It’s critical that you look at your IT infrastructure as an investment, and one that will save you countless hours and considerable sums of money if you take proper care of it. Here are five reasons your business should prioritize proactive IT maintenance over reactive, or break-fix, IT maintenance.

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IT Service Checklist for Small and Medium-Sized Businesses

IT Service Checklist for Small and Medium-Sized Businesses

Most business owners that rely on their IT have heard about managed It services. Many already subscribe to some form of outsourced IT service. It is one of the best ways to cut down your business’ operational costs while gaining value through the use of services that, if they were to be purchased intermittently, would cost a lot more. Today, we thought we’d list some of the most important variables you should consider if you are looking to choose a managed IT services provider.

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Accounting Firms are Finding Their IT Overtaxed

Accounting Firms are Finding Their IT Overtaxed

With tax season quickly reaching its crescendo, accountants and CPAs face increased threats to their data security. Your clients' financial information is too good for a cybercriminal to pass up. Now is the time to prepare yourself to fight a cyberattack. Learn how managed IT can support your business in a variety of ways.

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Technology Improvements Give Your Businesses a Leg Up

Technology Improvements Give Your Businesses a Leg Up

In today’s business, technology seems to be advancing at an alarming rate. Just when you think you’ve got the latest and greatest tech; something is developed that makes your new tool seem antiquated. Nowhere is this more evident than in the management of your IT.

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Why Managed Services: IT Support

Why Managed Services: IT Support

Information technology support has developed and evolved as the methods and equipment used have improved. As a result of this development, there are a variety of ways that managed IT providers can deliver additional value through their services. In this series, we’re exploring the many benefits a business can gather through managed services - here, focusing on the support available.

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How Remote Monitoring and Maintenance Helps Us, Help You

How Remote Monitoring and Maintenance Helps Us, Help You

Remote monitoring and management software helps businesses of all sizes avoid issues of equally variable sizes, which is why it is a key facet of the managed IT service model. We wanted to review some of the ways that it benefits the managed service provider, and as a result, benefits our clients.


First, What is RMM Software?

RMM (Remote Monitoring and Management) software is a solution that allows an us to--as it says in the name--remotely monitor and manage a client’s systems. By installing a small software application (known as an agent) into the various components of a business’ infrastructure, we are able to keep an eye on the business’ technology. When we detect an issue via that software, it can be identified and resolved without interrupting the operations of your business, oftentimes before you have any idea that an issue is even present.

How Does RMM Software Help Us?

There are a lot of ways that using RMM software is to our advantage:

  • It collects data about your systems, including the status and health of your devices.
  • It simplifies the process of updating and proactively protecting your systems.
  • It enables us to care for your systems without sacrificing travel time.
  • It allows for concurrent mitigation and resolution of IT issues.

So, why should any of this matter to a business? Simple--the benefits that we gain from these tools directly translate to benefits for you. For instance:

  • With additional data collected about everything on your network, we can better understand and care for these systems more effectively.
  • With updates and proactive protections applied more easily, you can enjoy a more secure computing experience.
  • With the need for us to travel reduced, you could see your issues and challenges resolved much more efficiently.
  • With IT tasks across an infrastructure resolved simultaneously, you could see improved results in less time.
  • With issues detected in their infancy, they can be resolved before they escalate into a larger problem.

Interested in Learning More About RMM?

Reach out to the team here at The Connection, Inc. Our expert consultants can help you determine your business’ needs and recommend the IT solutions that best fill them. Give us a call at (732) 291-5938 to get started.

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The Connection, Inc. Celebrates 32 Years as a Trusted Technology Provider!   Since our founding in 1992, technology and the way we operate and do business has changed a lot. Companies that have adapted and aligned themselves with ...

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The Connection, Inc
51 Village CT
Hazlet, New Jersey 07730